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"That's our policy"

September 16th, 2009 at 04:33 am

I've never really heard those words when they've meant something good, until today. I noticed that 2 items on my grocery bill didn't ring up at the price on the shelf. They rang at $2.20 instead of $1.99 each. I had a coupon for $2 off each one, so the plan was that I would get them for free. In a split second decision, I went to the customer service desk to get my 40 cents refunded.

Sometimes I bother and sometimes I don't when there isn't much money involved. Today for some reason I did. The clerk looked at the items and studied the receipt, and punched her info in the cash register. I looked up and she was handing me $2.50! "If it's priced wrong, you get one free. That's our policy."

My jaw dropped! Where I lived before, that was a state law, but I don't think it is in this state. Plus, I've shopped at other stores in this same chain, and requested a refund on items that scanned wrong, and they've NEVER given me the item free. It was a nice surprise. I suppose I should have argued that with my coupon I already got both of them free, but who am I to argue? Smile

3 Responses to “"That's our policy"”

  1. girltherapy Says:

    Good for You! What a nice little gift.

  2. frugaltexan75 Says:

    Nice outcome. Big Grin

  3. baselle Says:

    A little something to keep in mind the next time. I had a similar issue at a coffee place - turns out that if you flash your bus pass the coffee's 20 cents cheaper. How did that slip my mind! I'm going to remember that!

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