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What a way to run a business!

November 15th, 2009 at 03:43 am

A month ago, my husband bought some rubber boots at a local farm store. Of course, he didn't try them on, but he asked if he could return them if they didn't fit. The man told him yes.

They didn't fit. He has wide ankles and not a lot of flexibility so I knew there was no way he'd get into them, but I wasn't here to put in my 2 cents worth when he went to get them.

I was running errands 2 weeks ago and stopped by to see if I could return them without the receipt (the tag is still on them), and they were quite unhappy with the request. The man brought out a stack of receipts and started flipping through them to see if he could find the original purchase, but it was a real half-hearted effort on his part. I had to get to the bank by noon, so I told him I'd go home & look again for the receipt. Never mind, I thought. I'll list them on CL. I had one inquiry but no takers.

Fast forward to today. I threw the boots in the car and got to the store a little earlier this time. I explained to the girl in charge the story again, and in walks the guy who gave me a hard time last time. I told him I had looked but couldn't find the receipt, but related that the older gentleman that had checked out my husband told him he could return them if they didn't fit. I then added "I have more time to wait around today if you want to find the original ticket." (Hint: This means I'm not taking no for an answer). He got the hint, but his reply was a big sigh and an "I guess"!

What a way to run a business!

DH offered to go in and make him apologize for the rude treatment, but I declined. I got what I wanted, which was the cash back in hand. I never really cared for shopping there in the first place, but now there's an extra reason to find elsewhere to buy. Do you think I might mention this bad experience to several others? You betcha!

1 Responses to “What a way to run a business!”

  1. Jerry Says:

    Ooops! What a way to lead customers AWAY from your store. People are so clueless sometimes. It's funny, though, I am living in a part of the world where customer service is almost a completely foreign concept (pretty good insurance that will happen under half a century of communism), and I am now hyper-aware of bad service. I see it all the time, and I think it bugs me more now than it did before! =) I am glad that you are getting the word out to others.
    Jerry

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